These Terms & Conditions govern your use of the Cidfoods website (www.cidfoods.com) and the purchase of packaged food and ready-to-eat food products through the website.
By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the website.
This document is an electronic record in accordance with the Information Technology Act, 2000 and the applicable rules thereunder, including amendments relating to electronic records.
This document is generated electronically and does not require any physical or digital signature.
This document is published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011, requiring publication of Terms & Conditions, Privacy Policy, and User Agreement.
“User”, “You”, “Your” refers to any person accessing or using the website.
“Cidfoods”, “We”, “Us”, “Our” refers to the company operating the website.
“Website” refers to www.cidfoods.com.
“Products” refer to packaged food and ready-to-eat food items sold on the website.
Users are advised to carefully review all product details, descriptions, ingredients, storage instructions, and shelf-life information before placing an order.
By using this website, you agree to comply with these Terms & Conditions, Privacy Policy, Return & Refund Policy, and Shipping Policy.
Cidfoods reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice.
All products listed on the website are subject to availability and may be modified or discontinued without prior notice.
While we strive for accuracy, Cidfoods does not guarantee that product descriptions, images, nutritional values, or other content are error-free or completely accurate.
Minor variations in packaging, labeling, or appearance may occur due to manufacturing or regulatory updates.
All prices are listed in Indian Rupees (INR) and are applicable only within India.
Prices and availability are subject to change at any time without prior notice.
In the event of an incorrect price listing, Cidfoods reserves the right to cancel the order and refund the paid amount.
Cidfoods is not responsible for payment gateway errors or card misuse. Users must ensure that payment details provided are accurate and authorized.
Cidfoods reserves the right to accept or reject any order at its discretion.
Orders once processed or dispatched cannot be cancelled.
Cancellation requests may be considered only if the order has not yet been processed.
Packaged food and ready-to-eat products cannot be cancelled after 24 hours of order placement, due to hygiene and food safety regulations.
Custom or bulk food orders cannot be cancelled once processing has begun.
Delivery timelines provided are estimated and may vary based on location, availability, and logistics.
Delays caused due to incorrect address, recipient unavailability, or incomplete information provided by the user may result in additional delivery charges, payable by the user.
Cidfoods shall not be liable for delays caused due to events beyond its control, including natural disasters, strikes, transport disruptions, or force majeure events.
Returns or replacements are accepted only in cases of damaged, defective, or incorrect products, as per our Return & Refund Policy.
A box-opening video and images must be provided within 24 hours of delivery.
No complaints will be entertained after 2 days from delivery.
Due to the nature of food products, opened or used food items are non-returnable.
The User agrees to provide accurate, complete, and truthful information during registration and checkout.
Cidfoods reserves the right to verify user information and to suspend or terminate access if information is found to be false or misleading.
Users must be 18 years of age or older, or have parental/guardian consent.
All content on www.cidfoods.com, including text, images, logos, graphics, and software, is the exclusive property of Cidfoods and is protected by Indian and international copyright laws.
Unauthorized reproduction or use of content is strictly prohibited.
Cidfoods shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products.
Cidfoods shall not be responsible for non-delivery or delay caused by circumstances beyond its reasonable control.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, and the courts of India shall have exclusive jurisdiction.
Cidfoods reserves the right to update or modify these Terms & Conditions at any time. Users are advised to review this page periodically.
For any queries or clarifications regarding these Terms & Conditions, please contact: info@cidfoods.com